Try Faas free for 30 days. No card needed.See plans
Faas
Try Faas free
Pricing
FeaturesInvoices and payment termsPay link and paymentsScan receipts and billsBank reconciliationPay billse-Invoice and SSTReportsQuotes and credit notesProducts and stockOwner's moneyAudit-ready booksIntegrations and APIAI assistants
Small businessRetailFood and beverageE-commerceConstruction and tradesTravel and toursProperty and landlordsFreelancers and consultantsNon-profitEasy Mode explainedFaas vs spreadsheetsSwitching to Faas
Accountants and bookkeepersOverviewFor accountantsFor bookkeepersFor larger firmsPartner programmeFind an accountant or bookkeeperGuides for practices
LearnGuidesAccounting glossaryFree templatesAll resourcesHelp centreContact usSecurity and privacyAbout Faas
Log inRegister
Features/Quotes and credit notes

From quote to invoice. And a clean way to say sorry.

Send a quote, turn it into an invoice in one tap, and handle returns or mistakes with a credit note. Faas keeps the books right in every case.

Try Faas freeGet a free quote template

Quotes and credit notes are available in Easy Mode as well.

A signage maker handing a quote to a cafe owner
Recent invoice
RM 2,260.00
Paid
Receipt scanned
RM 86.40
QUO-0118 converted to an invoice

Not every sale goes in a straight line.

Customers ask for a price before they commit. Some return goods. Sometimes you charge too much. Quotes and credit notes are how a business handles all that politely and correctly, without messing up the books.

What changes when the paperwork is simple

Without Faas

  • A quote in one file, then the invoice typed again from scratch
  • A customer returns goods and you delete the invoice, losing the history
  • A refund done in the bank with no record in the books
  • Your accountant asks why the sales numbers keep changing

With Faas

  • The quote becomes an invoice in one tap, with every line carried over
  • A credit note records the return and keeps the original invoice intact
  • Apply or Refund is a clear choice, and the books follow it
  • A clean trail from quote to invoice to credit note
Quotation to invoice

Quote, win, invoice.

1

Create the quote

Pick the customer, add the items and prices, and send the quote as a link, WhatsApp message or email.

2

See when it is viewed

Faas shows when the customer has viewed the quote, so you know when to follow up.

3

Convert to an invoice

When the customer says yes, tap Convert to invoice. Every line, price and note comes across.

4

Get paid

Choose a payment term, send the invoice and let the customer pay from the pay link.

Quotations

A quote that turns into an invoice by itself.

Quotes are not accounting entries, they are offers. When a quote is accepted, converting it creates the real invoice, and the books only change at that point. Nothing is typed twice.

  • See when the customer has viewed the quote
  • One tap to convert to an invoice
  • Quote and invoice stay linked in the customer history

See invoices and payment terms

QUO-0118
Kopi Kita Cafe
Sent
Shopfront signageRM 3,800.00
InstallationRM 600.00
TotalRM 4,400.00
Viewed by customer 2 hours ago
Credit notes

Apply it, or refund it. You choose.

A credit note reduces or cancels an invoice, for a return, a discount agreed later or a mistake. The leftover amount then has to be settled in one of two ways: Apply it to another invoice, with no cash moving, or Refund it by paying the cash back.

  • Apply: offset another invoice, no cash needed
  • Refund: pay the money back to the customer
  • The original invoice is never deleted
Credit note CN-0007
Invoice INV-0038RM 900.00
Returned goods- RM 300.00
Left to settleRM 300.00
Apply offsets another invoice, with no cash moving. Refund pays the money back.
Debit notes

The same idea on the supplier side.

When you get something wrong from a supplier, such as a damaged delivery or a billing error, a debit note records it against their bill. The result is settled the same two ways: offset against another bill, or get the money back.

  • Reduces what you owe a supplier
  • Offset a later bill, or take a refund
  • Hidden in Easy Mode, shown in Full Mode under Purchases
A shop owner checking a damaged delivery box with a supplier driver
Accounting in plain words

Quote and credit words, explained simply.

Short, plain and with a ringgit example each.

The term

Quotation

Also called a quote or an estimate.

Plain wordsAn offer of a price. It is not a bill, and the books do not change until you invoice.
A signage quote of RM 4,400.00 is only an offer until the customer accepts.
The term

Credit note

A document that reduces what a customer owes you.

Plain wordsA formal "sorry, we owe you this" for returns or mistakes.
A customer returns RM 300.00 of goods. A credit note for RM 300.00 records it.
The term

Apply and Refund

The two ways to settle a credit note.

Plain wordsApply uses the credit against another invoice, so no cash moves. Refund hands the cash back.
The customer has an open invoice of RM 600.00. Apply RM 300.00 and they pay RM 300.00. Or refund RM 300.00 to their bank.
The term

Debit note

The supplier-side version of a credit note.

Plain wordsA note that reduces what you owe a supplier.
A supplier billed you RM 800.00 but sent RM 200.00 of damaged goods. A debit note takes RM 200.00 off.
The term

Offset

Cancelling one amount against another.

Plain wordsUsing money owed in one direction to cover money owed the other way.
You owe a customer RM 300.00 from a credit note, and they owe you RM 900.00. Offset leaves RM 600.00.
The term

Convert

Turning one document into the next.

Plain wordsMaking an invoice from a quote without re-typing.
QUO-0118 becomes INV-0044 with the same lines and totals.

Questions about quotes and credit notes

Does a quote affect my books?
No. A quote is an offer. Your books change only when you convert it to an invoice.
Can I edit a quote after sending it?
Yes. Edit it and send the updated version. Faas keeps the quote linked to the customer so you can see the history.
What if I issued the wrong invoice?
Issue a credit note against it, then raise a new invoice. That keeps a clear trail and does not delete anything, which is what an auditor likes to see.
What is the difference between Apply and Refund?
Apply offsets another invoice, so no cash moves. Refund pays cash back to the customer. Both clear the credit note.
Are debit notes in Easy Mode?
No. Easy Mode keeps quotes and credit notes, and hides debit notes, purchase orders and similar purchase documents. Full Mode shows them under Purchases.
Do credit notes work with e-Invoice?
If you use e-Invoice, the rules for correcting an invoice follow LHDN requirements. Check the current rules with LHDN or your accountant.

What to explore next

Invoices and payment terms

The next step after a quote.

Explore

Free quote template

A simple template to try first.

Explore

e-Invoice and SST

Keep invoices ready for LHDN MyInvois.

Explore

Start using Faas for free.

See what it feels like when the books look after themselves.

Try Faas freeSee pricing
Free forever on StartNo card needed30-day free trial of paid plansCancel any time